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Offre proposée par

Broadbean

Betting Connections

Swedish speaking VIP Support Specialist - Malta

Tas-Sliema, Malta À partir du 19/09/21 24 mois BEP / CAP
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As a Swedish speaking VIP Support Specialist you will cover all aspects of customer service from operational processes of the VIP programmes to reactivation of lapsed VIPs. You will also work on delivering the objectives and overall strategy of the VIP channel with a specific focus on the whole base of VIP segments for our client's in-house brands.

Responsibilities:


* Deliver high service standards, offering an enhanced, proactive approach by responding to and initiating contact with players via phone and email in order to increase their lifetime value
* Manage the growth of middle and low tier VIP customer data base
* Answer VIP customer queries regarding financial transactions, gaming activity and general information queries to provide a one stop contact point which could include gaming queries
* Pro-actively make outbound calls to clients providing them with information and promotional opportunities as required
* Build strong customer knowledge and use that to tailor promotions to VIPs and any other customer service needs of VIPs
* Support the Account Managers, ensuring a seamless service is provided throughout
* Work closely with other departments including Operations, Support, Finance, Payments and Marketing to provide the best possible customer experience to VIPs
* Maintain continuous knowledge of VIP Programmes, offers and products whilst also maintaining competitor awareness
* Reinforce the VIP service through CRM and promotions across multiple brands or dedicated brand/markets


Requirements:


* Fluent level of written and spoken Swedish and English
* Previous experience within the online gaming industry - Sales experience will be considered an advantage
* Able to show positive interpersonal skills and have the ability to quickly build a rapport with valuable players
* Able to communicate confidently and articulately well whether it's on e-mail, phone or chat
* Able to meet demanding targets on a regular basis in order to reach the high service standards expected
* Possess an analytical mind-set and detail oriented
* Excellent reporting skills using Word, Excel and PowerPoint
* Very well organized
* Able to work on own initiative whilst also being able to work closely with other departments


What they offer:


* Competitive salary
* Relocation package
* Comprehensive health insurance
* Free lunch daily
* Regular team events
* A friendly, dynamic work environment - They believe that their employees are their main asset



To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.

We offer a 250 euro 'refer a friend' bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable.

Requirements:


* Fluent level of written and spoken Swedish and English
* Previous experience within the online gaming industry - Sales experience will be considered an advantage
* Able to show positive interpersonal skills and have the ability to quickly build a rapport with valuable players
* Able to communicate confidently and articulately well whether it's on e-mail, phone or chat
* Able to meet demanding targets on a regular basis in order to reach the high service standards expected
* Possess an analytical mind-set and detail oriented
* Excellent reporting skills using Word, Excel and PowerPoint
* Very well organized
* Able to work on own initiative whilst also being able to work closely with other departments


What they offer:


* Competitive salary
* Relocation package
* Comprehensive health insurance
* Free lunch daily
* Regular team events
* A friendly, dynamic work environment - They believe that their employees are their main asset

Expérience

: Débutant accepté