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Broadbean

Spot On Connections

German Speaking Technical Support Advisor - Spain

Barcelona, Catalunya À partir du 26/07/21 24 mois
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We are recruiting tech savvy candidates to support the users of a world leader company in technology services. Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.

Responsibilities:

* Interact with users via email, phone, and chat
* Analyze and evaluate users' specific account setups and previous interactions to recommend solutions
* Troubleshoot technical questions including software, hardware, and logistic questions
* Escalate complex issues and provide context to the reason for the escalation


Requirements:

* Native level of German and C1 level of English
* Previous customer facing experience (B2B or B2C)
* Prior experience in multi-channel customer support
* Experience working within a metric and target focused work environment
* Excellent listening and communication skills, written and verbal
* Demonstrated ability to work through complex technical problems
* Strong attention to detail



To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.

We offer a 250 euro 'refer a friend' bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.

* Native level of German and C1 level of English
* Previous customer facing experience (B2B or B2C)
* Prior experience in multi-channel customer support
* Experience working within a metric and target focused work environment
* Excellent listening and communication skills, written and verbal
* Demonstrated ability to work through complex technical problems
* Strong attention to detail