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Offre proposée par

Broadbean

Betting Connections

Finnish speaking Customer Service Agent - Malta

Tas-Sliema, Malta À partir du 13/09/21 24 mois BEP / CAP
Postuler maintenant

Our client is looking for Finnish speaking Customer Service Agent to join their growing Customer Service Team in Malta! You will be the focal point of contact for their players and will be responsible for pro-actively engaging with their players, identifying, supporting and driving an amazing gaming experience to their players and preventing poor customer experiences.

A great opportunity to kick start your iGaming career with opportunities to grow and develop.

About Malta:

Malta is a small but busy island in the centre of the Mediterranean, boasting beautiful beaches and 300 days of sunshine a year! With a relatively low cost but high standard of living, Malta is one of Europe's bigger iGaming hubs and is home to thousands of expats enjoying a relaxing med lifestyle without sacrificing their career development!

Responsibilities:


* Nurture and support player relationships via phone, e-mail and live chat
* Seek resolutions to players' queries and issues whilst actively striving to achieve "the correct answer" across all channels
* Support and contribute to their CRM infrastructure
* Actively share player knowledge and participate in the planning of player engagement initiatives
* Monitor and assist in the alignment of campaigns and promotions across all allocated player touch points
* Assist with translations, content writing and marketing to ensure that they are delivering the best communication to their players
* Contributing new ideas and feedback to keep improving the way they work and exercise your creativity in different ways


Requirements:


* Native level of Finnish
* Fluent level of written and spoken English
* Previous on-line customer service experience
* A genuine interest in iGaming
* Strong communication and interpersonal skills
* Excellent written and verbal communication skills
* A positive mindset and can-do attitude
* Willing to learn and go the extra mile
* Creative and forward-thinking
* Microsoft Office proficient



To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.

We offer a 250 euro 'refer a friend' bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable.

Requirements:


* Native level of Finnish
* Fluent level of written and spoken English
* Previous on-line customer service experience
* A genuine interest in iGaming
* Strong communication and interpersonal skills
* Excellent written and verbal communication skills
* A positive mindset and can-do attitude
* Willing to learn and go the extra mile
* Creative and forward-thinking
* Microsoft Office proficient

Expérience

: Débutant accepté